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What are the different types of Tents?
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- Party
Canopies
are light weight coverings designed to shelter against the sun
or light rain; usually supplied as an inexpensive do-it-yourself
alternative to a proper pole tent.
- Pop-up
Canopies
are small lightweight collapsible frames with a fabric cover designed
as a do-it yourself rental. They offer light protection and are
used when quick setup is needed.
- Pole
Tents
are more festive looking and less expensive than frame tents.
They are the strongest and will stand up in severe weather.
- Frame
Tents
are
a vinyl cover over a metal frame and would be used if there is
no need for center poles.
- Temporary
or Permanent Structures otherwise
referred to as "clear span structures". They are
the ideal tent if you are covering an area for a short or long
period of time, you need a large area covered with no restrictions
from poles or you are going for a more sophisticated look.
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What size tent do we need for our guests?
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This depends on the event. We
use the following general formulas: Sit down dinners: 15 square
feet per person. Buffet dinners: 10 square feet per person.
Assembly: 8 square feet per person. Please keep in mind that these
formulas are general and as a general rule of thumb you should
estimate high.
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What size tents do you have?
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Our smallest tent is 75 square
feet. Our largest single tent is over 300,000 square feet. Our
tent sizes start at 7'6" wide and range all the way up to
200 feet wide. The length can be as long as your needs require.
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What accessories are available
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We carry side walls, staging,
lighting, flooring with or without carpet, HVAC, tables, chairs,
electrical distribution, portable restrooms, safety packages,
decor packages, communications and much more! Our motto
is "One Call Rents All".
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Do I need a permit for my tent?
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Every city has different requirements
for tent permitting. The two most frequent requirements are for
a fire permit and building and safety permit.
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How does the pricing work?
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Most prices quoted are for a one
day event. If you desire to use rental items for a longer
period, please call our office for long term rates.
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How and when do I pay?
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We require at least 50% down and
50% upon delivery. Payment is due before items are released
to a customer. We accept all major credit cards, or local personal
checks with a valid ID. Payment plans are available.
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When should I make my reservation?
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Early planning ensures product
availability. During the peak rental season, we reserve the right
to ask for a deposit to confirm a reservation. The reservation
fee is your assurance that the items requested will be available
on the day you request.
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What about changes in my order?
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If an order is cancelled at least
30 days prior to the scheduled day, the entire deposit will be
refunded. The exception is tent rentals. If a tent is cancelled
at any time, the entire deposit will be forfeited. Additions to
an order are welcome subject to availability (see delivery/pickup
question). Orders cancelled within 3 days will be charged a 50%
restocking charge.
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Is there a charge for delivery/pickup?
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Delivery/pickup are available
at a nominal fee based on zip codes. Please call our office for
charges.
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When can my merchandise be delivered/picked
up?
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The delivery and pickup dates
will be noted on your reservation contract by our consultants
at the time you place your order.
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What time will my merchandise be delivered/picked
up?
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Each of our trucks has many stops
throughout the day. Schedules are made several days in advance.
You may request AM (9 to12) or PM (12 to 5) delivery/pickup if
necessary. Specific time for delivery/pickup can be scheduled
for an additional fee.
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Can I make changes on an order if it is being
delivered?
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Additions made before 12 noon
on the day before a scheduled delivery are welcome, subject to
availability, but may incur an additional delivery fee.
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What if I'm not home when the truck delivers/picks
up?
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If you know you will not be home,
please call our office with instructions as to where the merchandise
is to be left. If you are not at home and we have no instructions
it will cause a delay and an extra cost to you for rescheduling
a truck.
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What type of service can I expect when the
truck arrives?
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Standard delivery/pickup charges
are for tailgate drop off. If delivery/pickup is to be made
to a specific floor or area, an additional labor charge may be
incurred. Our personnel are instructed to neatly stack all
items in a mutually convenient place. Special containers
are provided for china, silverware, glassware, etc. to ensure
that you receive your items sanitized and table ready.
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Will my rental equipment be set up and taken
down?
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Set up and take down services
are available at an additional charge. These arrangements MUST
be made in advance of delivery and pickup.
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What is my responsibility for merchandise
return?
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Responsibility for equipment remains
with the renter from the time of receipt to the time of return.
Tables and chairs should be knocked down, stacked and ready for
pickup. Items not meeting the conditions are subject to
additional fees. All china, silver, glassware, etc. should
be rinsed food free and repacked in the same containers in which
they were received. Linens should be trash and food free and dry
to prevent stains or mildews. Hangers and/or boxes are provided
with the linen orders for return. Mildewed linens returned will
be charged to the customers.
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What happens if something is damaged, broken
or missing?
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We do charge for missing, broken,
damaged and weather damaged items. Be sure equipment is secured
when not in use and protected from weather. MISSING ITEMS
WILL NOT BE COVERED. A certificate of liability can be used
for rentals stating us, our company, as additionally insured.
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